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Digital Merchandise Coordinator
2 months ago
We are seeking a highly skilled Digital Merchandise Coordinator to join our team at Lands' End Europe Ltd. As a key member of our e-commerce team, you will play a crucial role in driving sales results through optimal site merchandising and customer experience enhancements.
Key Responsibilities- Merchandise Product Catalogue: Drive customer engagement, increase conversion, and optimize search relevancy on all device types.
- Build Relationships: Actively build and maintain relationships with key 3rd party digital agency relationships, merchant, creative, IT & marketing teams.
- Seasonal Strategies: Plan and develop seasonal strategies, promotional events, site enhancements, and product launches.
- Performance Analysis: Provide analysis of key product categories' performance and merchandising strategies.
- Customer Experience: Serve as a resource for digital enhancement roadmap & process consistency, identify, build, and maintain the customer's digital path to purchase Lands' End merchandise, delivering customer experience enhancements.
- Digital Touchpoints: Ensure all digital touchpoints are prioritized, accurate, and up-to-date.
- Audits and Optimization: Conduct regular audits of digital customer experiences, ensuring customer path to purchase (browse and search) is fully optimized to drive product findability, cross-merchandising, conversion, and sales.
- Data Integrity: Maintain data integrity for designated business category and identify process efficiencies.
- Selling Strategies: Activate on selling strategies by collaborating cross-functionally to maximize site sales potential, site conversion, and customer satisfaction.
- Search Performance: Identify, monitor, and optimize search performance for a business category.
- Process Improvements: Lead and develop improvements that drive efficiencies in the digital merchandising process.
- Quality Assurance: Perform QA and UAT for site releases and other IT initiatives.
- 2 years minimum of working in a marketing or e-commerce team.
- Strong analytical and creative problem-solving skills.
- Effective decision-making skills.
- Strong financial and commercial experience.
- Ability to multi-task in a fast-paced environment and to remain graceful under pressure.
- Proactive, self-starter who can work well both independently and as a member of a cross-functional team on multiple concurrent projects.
- Solid communication skills and the ability to interact with all levels of an organization.
- Hybrid working model.
- Subsidized restaurant.
- Free access to a local gym.
- Employee discount.
- Cash health scheme.
- Free eye test.
- Employer pension contribution up to 5%.
- Free on-site parking.
