Restaurant Host
4 weeks ago
Job Title: Guest Experience Specialist
Job Summary:
We're looking for a skilled Guest Experience Specialist to join our team at Hyde. As a key member of our Front of House team, you'll be responsible for delivering exceptional customer service and creating memorable experiences for our guests.
Key Responsibilities:
- Meet and greet guests, finding suitable seating and accommodating special requests.
- Ensure the smooth setup and breakdown of the floor, service stations, and backstage areas.
- Own the guest experience, creating unforgettable moments throughout their visit.
- Check reservations system for bookings and special requests.
- Stock condiments and assist with stock system.
- Clean all restaurant spaces, including areas guests will travel.
- Maintain health, safety, and hygiene standards.
Requirements:
- Previous experience in a busy Front of House role, with a genuine passion for delivering exceptional customer service.
- Ability to work well under pressure, remaining calm and composed in fast-paced environments.
- Excellent communication and interpersonal skills, with a focus on building strong relationships with guests and colleagues.
- Flexibility and adaptability, with a willingness to learn and take on new challenges.
- Passion for creating memorable experiences for others, whether guests or colleagues.
- Ability to work as part of a team, supporting colleagues and contributing to a positive and inclusive work environment.
What We Offer:
- Opportunity to be part of an amazing opening team, shaping the future of Hyde.
- Competitive salary and benefits package, including 28 days' holiday, pension, and life insurance.
- Health cash plan, providing access to various wellbeing initiatives and support.
- Retail and hospitality perks through our partners, allowing you to enjoy exclusive discounts and experiences.
- Experience stay at Hyde and a meal for two after your discovery period.
- Extra time off to volunteer with one of our partner charities.
- Cycle to work scheme, promoting a healthy and sustainable work-life balance.
- Chance to make your mark in a fast-growing brand, with opportunities for learning and development.
- Excellent discounts across the entire Ennismore family of brands.
About Us:
Hyde is an equal opportunity employer, committed to selecting, placing, training, and promoting the best qualified individuals based on job-related factors such as ability, work quality, suitability, experience, and potential.
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