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Hospitality Service Expert

2 months ago

Stansted Mountfitchet, United Kingdom Novotel London Stansted Airport Full time

About Us

Novotel London Stansted Airport is a stylish hotel located near the airport, offering 250 bedrooms and excellent amenities. Our four-star hotel features an all-day dining restaurant, café, bar, fitness facilities, and ample parking.

Your Role

We are seeking a skilled Waiter/Waitress to join our team. As a key member of our service staff, you will be responsible for delivering exceptional customer experiences.

Key Responsibilities

  • Welcome guests and promptly attend to tables
  • Taking food and beverage orders, making recommendations, and upselling where appropriate
  • Ensuring customers enjoy quick and efficient service and checking that their meal meets expectations
  • Raising bills and taking payment
  • Setting up the restaurant for each service period and maintaining its cleanliness

About You

  • You have strong communication skills and can work well under pressure
  • You provide high-quality service and attention to detail
  • You possess a smart and professional appearance
  • You value being part of a team and supporting your colleagues
  • You have an approachable, positive, and proactive manner

What We Offer

We offer a competitive salary of £23,920 plus tronc and various benefits including:

  • Free meals on duty
  • Uniform offered and dry cleaned
  • Discounted employee friends & family rates at Arora Hotels
  • Food and beverage discounts
  • Christmas gifts and employee parties
  • Introduce a friend scheme
  • Cycle 2 work scheme
  • UK attraction discounts @ Merlin Entertainments
  • Taste card
  • Life assurance scheme
  • Wage stream
  • Employee assistance programme
  • Arora star employee recognition
  • Long service recognition award

Growth Opportunities

We are growing rapidly and offer exciting opportunities for career progression and development across our properties and brands.