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Technical Service Representative

1 month ago

Lincoln, Lincolnshire, United Kingdom PIB Group Full time

Salary: £38,000 - £48,000 per annum

Job Summary

We are seeking a talented Technical Service Representative to join our team at PIB Group. As a key member of our Service Desk, you will be responsible for providing technical support and assistance to ensure the smooth operation of our IT services and infrastructure.

Key Responsibilities
  • Maintain appropriate auditing, monitoring, and reporting mechanisms for all relevant services.
  • Act as the principal point of contact between internal end-users and external suppliers, fostering strong working relationships and efficient processes.
Required Skills and Qualifications

To succeed in this role, you will need:

  • GCSE Maths and English or equivalent.
  • Awareness of ITIL processes and other industry standards & best practices.
  • Demonstrable experience within a busy IT support environment.
  • Extensive knowledge of computer hardware systems.
  • Familiarity with general OS systems and Office Software.
Benefits

We offer a comprehensive benefits package, including:

  • Competitive holiday allowance with the annual option to buy additional days.
  • Death in Service benefit of 4x salary.
  • Company pension scheme.
  • Enhanced maternity and paternity leave packages.