Senior Manager of Operations

2 days ago


London, Greater London, United Kingdom DP World Full time

Job Overview:

The Senior Manager of Operations will oversee the implementation of Terminal Operating Systems (TOS) at regional levels and lead a team to deliver DP World owned Zodiac Solutions such as TOS+, GC+, IoT+ and AVA+. The role requires managing project goals, risks, budget, and deadlines while meeting or exceeding customer expectations.

This position will report to the Global Director – Professional Services who oversees the global rollout of DP World's terminal operations solutions.

Key Responsibilities:

  • Manage all Zodiac related projects happening in the Europe region. Zodiac product scopes cover terminal operating system, Auto Gate System, General Cargo, Rail/Crane OCR, and IoT platform.
  • Lead a regional professional services team to deliver Zodiac solutions on time, within scope, and budget.
  • Execute project implementation activities such as infrastructure setup with local IT, UAT, key user training, conference room pilot, parallel run, go-live, and post go-live support.
  • Closely work with the product team and user group to define functional requirements of TOS for the responsible region. Conduct gap analysis and suggest future process flow with customization scope suggested on the Zodiac product.
  • Collaborate with regional head of operation and IT to resolve issues during implementation and communicate project status with senior management.
  • Provide feedback on the latest trends in terminal operations and IT technology. Contribute to the product roadmap by presenting expectations and requirements from the region.

Requirements:

  • 10+ years of experience working in the container terminal business domain as yard/vessel planner, TOS implementation team lead, or project manager.
  • Hands-on experience in both container terminal operation and TOS implementation is preferred.
  • Demonstrated ability to manage multiple and concurrent projects/customers.
  • Experience managing TOS implementation projects consisting of 3 or more people.
  • Excellent communication and presentation skills are essential for effectively conveying key messages to executive-level individuals.

Estimated Salary: €80,000 - €120,000 per year based on location and experience.



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