Broadcast System Administrator
3 days ago
**Job Description:**
We are seeking an experienced Broadcast System Administrator to join our Global Customer Success team at Vizrt. As a Broadcast System Administrator, you will be responsible for handling all inbound cases raised by our customers across the globe, prioritizing case workload, and taking ownership of individual performance to achieve KPI expectations.
The ideal candidate will have 3+ years of system administration experience working in a support role, with expertise in broadcast system integrator or software/hardware vendors. Experience in a studio broadcast environment and equipment such as Automation application, video server, vision switcher, audio mixer, router, robotic camera, and NRCS is also required.
**Salary:** $65,000 - $85,000 per year.
Responsibilities:
- Accept all inbound customer contacts either by Phone, Chat, Email, or through the global support portal.
- Prioritize case workload as per the global support priority process.
- Take ownership of individual performance to achieve KPI expectations.
- Adhere to the Global Support Quality Framework expectations.
- Manage upwards to the global support leadership community to raise concerns/friction points from global support, offering appropriate resolutions.
**About Vizrt:**
Vizrt is the world's leading provider of innovative visual storytelling tools for media content creators in broadcast, enterprise, or new media. We offer market-defining software-based solutions for real-time 3D graphics, video playout, studio automation, sports analysis, media asset management, and journalist story tools.
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