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Community Support Specialist
2 months ago
Job Title: Advice and Information Worker
Job Summary:
This role delivers one-to-one case work, including ongoing support to resolve both immediate and crisis situations, mainly relating to welfare benefits, referring to appropriate support agencies and other ICCM services, promoting a multi-agency approach. The aim of the service is to empower people through access to appropriate support services and improve quality of life, health, and wellbeing.
Key Responsibilities:
- Delivering client-focused, culturally appropriate support services for the benefit of members of the Irish community in Manchester on an appointment office basis, drop-in service, and on outreach for those with mobility issues, facilitating access to mainstream health, housing, education, and employment services.
- To provide support to members of the Irish community who are vulnerable through age, poor physical or mental health, homelessness, risk of homelessness, drug/alcohol use, offending, hate crime, social and cultural isolation, etc.
- To complete an initial assessment of Service Users' needs, presenting issues, and risks, making onward referrals to statutory and other voluntary support agencies as appropriate for people to access specialist support.
- An understanding of how to deal with people who have experienced trauma.
- Inputting all client-based work onto the CMS; maintaining accurate and up-to-date case files and reporting.
- To facilitate the successful running of ICCM's health and wellbeing activities as required.
- To promote the wider work of ICCM, facilitating pathways to support where needed.
- To be aware of and maintain best practice in safeguarding.
- To commit to continuous professional development and keep up to date with best practice in the sector.
- To attend relevant training, conferences, and seminars locally, regionally, and nationally as directed by line manager.
- To participate and engage in supervision and appraisal provided by the manager.
- To work as an accountable member of the staff team, working within the charity's policies and procedures.
- It is the nature of the work at ICCM that tasks and responsibilities are in many circumstances unpredictable and varied. All staff are therefore expected to work in a flexible way, when the occasion arises, when tasks not specifically covered in their job have to be undertaken.
- To ensure you fully embrace ICCM's values in all your work.
