Womens Ready-to-Wear Retail Expert

4 weeks ago


London, Greater London, United Kingdom Prada Full time
Sales Performance: As a Senior Luxury Sales Associate, your primary goal will be to drive sales growth by providing an unparalleled shopping experience for our discerning clientele. To achieve this, you will be responsible for maintaining and developing client relationships through personalized approaches, leveraging CRM and digital tools to ensure seamless communication and engagement.

Key Responsibilities:
* Welcome and serve customers with excellence, ensuring a consistent and engaging in-store experience
* Develop and maintain strong relationships with clients, utilizing individualized approaches and CRM/digital tools to enhance customer loyalty
* Proactively engage in cross-selling with all departments, maximizing sales opportunities to meet individual targets and KPIs
* Stay up-to-date on fashion trends and competitor activity, applying this knowledge to provide expert guidance and recommendations to customers
* Maintain a deep understanding of the Prada brand and product range, effectively communicating key features and benefits to clients
* Effectively manage customer complaints, liaising with line managers when necessary to resolve issues efficiently

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