Customer Service Representative

19 hours ago

Wareham, Dorset, United Kingdom ESS Full time
Customer Service Representative

As a Customer Service Representative, you will be the face of our business, delivering exceptional service to Defence customers on a part-time basis. You'll join a team that takes pride in their work, food, and most importantly, their people.

You will contribute to a passionate and friendly team working in a fast-paced environment. You'll have every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond their role.

Here's an idea of what your shift patterns will be: 3 out of 7 days. As a Customer Service Representative, your key responsibilities will include:
  • Serving customers, ensuring they receive an easy and seamless personalised experience
  • Being knowledgeable about our service and helping customers with natural, engaging service
  • Representing Defence and maintaining a positive brand image
  • Handling cash and operating the cash register
  • Complying with Health and Safety regulations

Our ideal Customer Service Representative will:
  • Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
  • Take initiative and make decisions that are right for our customers
  • Be an excellent team player with great communication skills
  • Have a desire to succeed in your role
  • Possess the ability to work under pressure
  • Demonstrate great timekeeping and reliability

About ESS
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high-profile police, secure environments, and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels, and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Why Work with Us
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength

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