Planning Coordinator Specialist
3 weeks ago
Ses Water is a leading water utility company that values innovation and community involvement. As a Planning Coordinator, you will play a crucial role in providing planning and scheduling services to the repair and maintenance function. Your responsibilities will include coordinating with various departments, direct field teams, and third-party contractors to resolve operational and customer issues.
Your Key Responsibilities:
- Plan and schedule repair and reinstatement works
- Support functions across the business in resolving their queries
- Respond to customer enquiries relating to Repair and Maintenance function
- Coordinate and communicate with internal service providers and contracted service providers to deliver repair and maintenance works
- Support the operational business in the event of any incident that impacts on customer water supplies, communicating with and advising customers to keep them informed
- Work with the Customer Relations team to support with the resolution of customer complaints
About You:
You will have experience in dealing with customers over the telephone and have worked within a planning and scheduling role previously. You should be able to communicate clearly and effectively both verbally and in written communications, and build rapport with customers and colleagues alike. You are confident in re-prioritising your own workload and making effective decisions within set processes.
What We Offer:
Ses Water values its employees' wellbeing and has created a package to care for both your financial and personal wellbeing:
For your Financial Wellbeing:
- A salary of up to £28,000 per annum
- Employer contribution up to 10% on our Group Personal Pension Plan
- Life assurance
- Company bonus scheme
- Salary Finance: Financial education, loans and savings
- On-site garage with service discount
For your Personal Wellbeing:
- 25 days annual leave which will increase to 27 days with length of service
- Healthcare Cash back scheme and Surgical Choices
- Aqualibrium - On-site Mental Health First-Aiders and free annual health checks
- Confidential crisis support, counselling and legal advice
- One day paid volunteering a year
This is an exciting opportunity to join a forward-thinking company that prioritises innovation and community involvement.
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