Service Quality Manager
4 weeks ago
Job Summary
OrganOx is seeking a highly skilled Service & Distribution Quality Manager to join our team in Oxford. As a key member of our Quality Organization, you will be responsible for ensuring the quality of our service processes and ensuring compliance with regulatory requirements.
Key Responsibilities
- Lead the development and implementation of quality processes within the Service organization.
- Provide technical guidance and oversight to ensure that complaint investigations and servicing activities are thorough, accurate, and completed promptly.
- Establish best practices in complaint intake and investigation processes to ensure compliance with regulatory requirements.
- Coordinate and perform quality trending of service data and conduct investigations to identify causes of servicing and service-related complaint trends.
- Provide ongoing training to Service staff on regulatory requirements associated with complaint investigations and servicing records.
- Lead service quality review meetings with key stakeholders to derive key trends and insights for continuous improvement activities.
Requirements
- Bachelor's degree in an Engineering discipline (biomedical, electrical, mechanical, etc.).
- 5 years of Life Science or medical device industry experience with quality engineering or related field.
- Experience in service and support organization highly preferred.
- Strong Root Cause Analysis, Design of Experiments (DOE), investigation and troubleshooting experience as related to service activities and complaint investigations.
- Ability to travel 20-30%.
What We Offer
OrganOx is an innovative, fast-paced global medical device company committed to improving transplantation outcomes. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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