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Senior Resource Planning Analyst

2 months ago

London, Greater London, United Kingdom Financial Ombudsman Service Full time
Job Title: Senior Resource Planning Analyst

Join the Financial Ombudsman Service as a Senior Resource Planning Analyst and play a key role in developing a resource plan, including model building and 'what if' scenarios. As a member of the Resource Planning team, you will work closely with the Demand and Flexible deployment Teams to provide comprehensive, robust capacity plans that provide accurate resource forecasts for our medium- and long-term needs.

Key Responsibilities:
  • Develop and maintain capacity models within MS Excel and Anaplan.
  • Model 'what if' scenarios using internal/external data to show how our FTE needs could change over time.
  • Record and track actual KPI data vs plan, providing commentary on variances with recommendations/changes.
  • Ensure planning assumptions are within budget and agreed tolerances.
  • Produce reports to operational managers ensuring transparency on present and future resource requirements and areas of opportunity or risk.
  • Build a strong rapport with management and advise on how workforce supply matters - provide resolutions where possible or escalate where necessary.
  • Work with HR and Talent Acquisition to plan and implement recruitment and redeployment needs.
  • Continuously develop and improve current workforce planning methodologies and governance.
Requirements:
  • Significant experience of working within a workforce planning environment.
  • High attention to detail with strong data manipulation skills and being comfortable working with large amounts of data - you'll need to have an advanced level of Microsoft Excel and Anaplan with a good grasp of PowerPoint.
  • Strong collaboration and influencing skills and an ability to work closely with a range of senior colleagues, building and retaining their trust and confidence.
  • Ability to interpret complex data and trends, communicating them effectively to senior stakeholders.
  • Building capacity plans for back office and contact centre operational teams.
  • Experience using workforce management tools and telephony/digital platforms.
  • A basic understanding of complaints case-handling processes.
What We Offer:
  • 25 days holiday entitlement, with the option to buy extra or sell days.
  • Generous pension.
  • Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.
  • Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.
  • Employee Assistance Programme.
  • Extensive opportunities for personal and career development.
  • Fully equipped on-site gym open 24/7 (London office only).
  • Extensive Well-being resources including on-site therapists (London office only).

We are proud to be a Disability Confident Leader and welcome applications from underrepresented groups across all communities. If you would like to speak to a member of our team about any reasonable adjustments you need, please email -ombudsman.p