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Service Operations Manager

2 months ago


Eastleigh, Hampshire, United Kingdom Technical Recruitment Solutions Ltd Full time
Job Description

Job Title: Service Operations Manager

Job Type: Full-time

Company: Technical Recruitment Solutions Ltd

Location: Office-based

Job Description:

We are seeking an experienced Service Operations Manager to join our team. As a Service Operations Manager, you will be responsible for overseeing the service diary and scheduling work for our team of engineers. You will also be the point of contact for clients and will manage service contracts.

Key Responsibilities:

  • Manage the service diary and schedule work for the team of engineers
  • Deal with customers over the phone and on-site with technical enquiries
  • Lead the service and breakdown department
  • Manage both engineers and administration staff
  • Be the point of contact for clients and manage service contracts
  • Provide technical support to both clients and engineers

Requirements:

  • Background as a HVAC Service Manager or Office Manager for a HVAC company
  • Experience in managing a team of engineers and administration staff
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive salary of £45-50K
  • Bonus scheme
  • 23 days holiday + Bank holidays
  • Monday-Friday working hours