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Senior Operations Manager

1 month ago

London, Greater London, United Kingdom Fitness First Full time
Senior Operations Manager - Highbury

As a Senior Operations Manager at Fitness First, you will be responsible for leading our team and driving our club to new heights of success. Your primary objective is to provide an exceptional fitness and service offering by overseeing all aspects of operations in a safe environment. You will combine strategy and execution to ensure team success, providing leadership within finance, member experience, club team development, and creating a service-led member community, underpinned by the necessary member and employee safety standards through compliance.

Key Responsibilities:
• Provide comprehensive training to the team, ensuring all members complete their required FF modules.
• Grow and coach your team to achieve their personal development objectives.
• Attract, recruit, engage, develop, and coach premium fitness staff to deliver a 5-star experience.
• Uphold operational excellence in all customer interactions and be visible to our members during peak times.
• Ensure 100% safety for all employees and members through compliance channels.
• Oversee consistent service excellence, achieving both club vibe and energy.
• Retain members through engaging conversations within an immaculate, fully operational facility.
• Oversee the consistent delivery of a premium fitness proposition, driving improved member visitation.
• Oversee sales performance through consistent service and tour excellence.
• Manage Profit & Loss to improve the club's financial health.
• Maintain overall club standards, including cleanliness, hygiene, staff dress, and name badges.
• Lead on the safety of the club, ensuring compliance with all regulations.
• Always comply with company policies and procedures.

What's in it for you:
• Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs.
• Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services.
• Health and Wellness: Complimentary gym membership for you and discount for family member.
• Professional Development: Opportunities for ongoing professional development and career advancement.