Technical Support and Project Lead

4 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
About the Company

Interface Recruitment UK is a leading recruitment agency specialising in IT and technology jobs. We are committed to delivering exceptional service to our clients and candidates alike.

Job Overview:

This is an exciting opportunity to work with a dynamic company, utilising your technical skills and project management expertise to deliver exceptional service to our clients.

Key Responsibilities:

  • Provide technical support management.
  • Manage service levels when answering support queries.
  • Maintain a high degree of customer service for all support queries.
  • Take ownership of user problems via the management of your team.
  • Manage the process of logging all calls on the call logging system and maintain full documentation.
  • Help your team respond to enquiries from clients and help them resolve any hardware or software problems.
  • Manage the support of users in the use of Computer equipment by providing necessary training and advice.
  • Work as part of the IT Support Management team and any other operational/project teams as requested by the IT Director.
  • Manage workloads and notify the IT Director when KPI/Targets are going to be breached.
  • Raise any security concerns to the IT Director.
  • Manage reports and logs in line with departmental policy.
  • Obtain quotes and process orders in line with departmental policy.
  • Manage the set up and configuration of new laptops and desktops.
  • Manage the installation of authorised software to laptops and desktops.
  • Manage the configuration/maintenance of computer systems, networks and peripherals as instructed.
  • Undertake trips to other sites/data centres, including staying overnight where appropriate (and maintain a valid UK driving licence).
  • Perform any other duties as requested by the IT Director inc GDPR and process improvement inc incidents, risks.
  • Keep abreast of IT Trends and engage with IT Director to develop personal development plans for the team.

Requirements:

  • Minimum 5 years' experience in IT Support Helpdesk.
  • Solid Customer Service experience.
  • Preferably Microsoft certified.
  • Managed ICT projects.

Benefits:

  • A competitive salary package.
  • The opportunity to work with a dynamic company.
  • Professional development opportunities.


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