Technical Support and Project Lead
4 days ago
Interface Recruitment UK is a leading recruitment agency specialising in IT and technology jobs. We are committed to delivering exceptional service to our clients and candidates alike.
Job Overview:
This is an exciting opportunity to work with a dynamic company, utilising your technical skills and project management expertise to deliver exceptional service to our clients.
Key Responsibilities:
- Provide technical support management.
- Manage service levels when answering support queries.
- Maintain a high degree of customer service for all support queries.
- Take ownership of user problems via the management of your team.
- Manage the process of logging all calls on the call logging system and maintain full documentation.
- Help your team respond to enquiries from clients and help them resolve any hardware or software problems.
- Manage the support of users in the use of Computer equipment by providing necessary training and advice.
- Work as part of the IT Support Management team and any other operational/project teams as requested by the IT Director.
- Manage workloads and notify the IT Director when KPI/Targets are going to be breached.
- Raise any security concerns to the IT Director.
- Manage reports and logs in line with departmental policy.
- Obtain quotes and process orders in line with departmental policy.
- Manage the set up and configuration of new laptops and desktops.
- Manage the installation of authorised software to laptops and desktops.
- Manage the configuration/maintenance of computer systems, networks and peripherals as instructed.
- Undertake trips to other sites/data centres, including staying overnight where appropriate (and maintain a valid UK driving licence).
- Perform any other duties as requested by the IT Director inc GDPR and process improvement inc incidents, risks.
- Keep abreast of IT Trends and engage with IT Director to develop personal development plans for the team.
Requirements:
- Minimum 5 years' experience in IT Support Helpdesk.
- Solid Customer Service experience.
- Preferably Microsoft certified.
- Managed ICT projects.
Benefits:
- A competitive salary package.
- The opportunity to work with a dynamic company.
- Professional development opportunities.
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