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Customer Experience Manager

2 months ago

London, Greater London, United Kingdom Sainsbury's Full time
About the Role

Sainsbury's is seeking a highly skilled Customer Journey Manager to join our team. As a key member of our organization, you will play a pivotal role in shaping the future of customer experiences across our brands and channels.

Key Responsibilities
  • Strategically manage and optimize the end-to-end customer journey to enhance overall customer experience.
  • Map and maintain customer journey maps for existing and new customer journeys, leveraging data and insights to identify pain points and prioritize improvement solutions.
  • Partner with our Insights and data teams to build and analyze customer feedback and performance metrics, recommending and prioritizing solutions for improvement.
  • Collaborate with cross-functional teams and senior stakeholders to drive change and measure the success of customer journey initiatives.
Requirements
  • Experience in customer experience management and journey mapping.
  • Strong background in customer-centric methodologies and data-driven decision making.
  • Excellent communication, influencing, and collaboration skills.
  • Ability to build strong relationships at all levels of the organization.
What We Offer

Sainsbury's offers a dynamic and inclusive work environment, where you will have the opportunity to shape the future of customer experiences and contribute to building great working relationships throughout the business.