Account Manager

3 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Rightmove Full time

Account Manager Role



We are seeking a skilled Account Manager to join our team at Rightmove. As an Account Manager, you will be responsible for managing a designated account base day to day and achieving activity, growth, and retention targets.



Key Responsibilities




  • Proactively contacting a high-volume, existing account base to establish, build, and maintain relationships via phone and video.
  • Understanding client needs, identifying growth opportunities, presenting, and closing with a relevant and bespoke solution.
  • Interpreting and explaining customer performance data using internal tools to add value and demonstrate ROI.
  • Achieving weekly KPIs and performance metrics relevant to business requirements, including telephone meetings, quarterly contact rate, revenue, and retention.
  • Delivering new Rightmove initiatives and business campaigns to customers.
  • Identifying and conducting relevant product and service training with customers to support the relationship.
  • Being the point of contact to answer customer queries, resolve problems, and provide solutions.
  • Recording information in relevant databases and ensuring CRM's are kept up to date.
  • Liaising with internal teams to build internal relationships and deliver the best outcomes for customers.
  • Regular sharing of learnings to colleagues and key stakeholders internally to enhance service and product offering.
  • Preparing and planning customer bases, weekly priorities, retention strategies, and growth opportunities.
  • Forecasting and tracking client account metrics.


Requirements




  • Consistently over-achieving set sales targets and business KPIs.
  • Able to thrive in, and contribute to, a hardworking and dynamic team.
  • Ability to manage customer expectations and deliver excellent service.
  • Individuals who can demonstrate tenacity, resilience, and flexibility.
  • Thriving on taking ownership and accountability for their account base and own behaviors.
  • Actively exhibiting a growth mindset and a willingness to learn, develop, and respond to feedback.
  • Excellent verbal and written communication skills.
  • Demonstrating strong planning and organisational skills.
  • A “can do” approach.


About Rightmove



Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.



We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.



We believe in careers that open doors, and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right.



What We Offer



People are the foundation of Rightmove - We'll help you build a career on it.




  • Cash plan for dental, optical, and physio treatments.
  • Private Medical Insurance, Pension, and Life Insurance, Employee Assistance Plan.
  • 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
  • Hybrid working pattern with 2 days in office.
  • Contributory stakeholder pension.
  • Life assurance at 4x your basic salary to a spouse, family member, or other nominated person in your life.
  • Competitive compensation package.
  • Paid leave for maternity, paternity, adoption, and fertility.
  • Travel Loans, Bike to Work scheme, Rental Deposit Loan.
  • Charitable contributions through Payroll Giving and donation matching.
  • Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and more.


Equal Opportunities Employer



We are an Equal Opportunities Employer and do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.



About Us



We're a friendly, supportive place to work, with employee #1 still working here. We've done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:




  • Be approachable and appreciate what others do.
  • Make complex things as simple as possible.
  • Build great teams, because Rightmove is people.
  • Drive improvement, we can always be better.
  • Share early, honestly, and often.


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