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Field Engineer
2 months ago
The Field Engineer will be responsible for the on-site installation and configuration of customer solutions, encompassing both customer premises and data centre locations across the UK.
The role will involve assisting with the installation, configuration, and troubleshooting of customer networking equipment at various locations across the UK, while providing out-of-hours and on-call assistance to customers and where appropriate, on-site support and replacement of hardware.
Key Responsibilities- On-site installation of customer solutions, including structured cabling to support deployment of SDWAN and Voice handsets
- Site audits and wireless surveys/design
- Co-op diagnostics from remote customer sites to assist with resolving complex faults
- Provide out-of-hours on-call assistance to customers, and where appropriate, provide on-site support and replacement of hardware
- Maintain accurate records of equipment, including configurations, in an asset database, performing regular reviews and audits of existing records
- Perform technical support and collate further information where required to pass onto senior stakeholders
- Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations
- Excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals
- Hands-on experience of implementation and support of various software and hardware peripherals, such as UCaaS, router, switches, and firewalls
- Hands-on experience of installation and configuration of UCaaS solutions
- Experience in structured cabling and wireless surveys
- Great customer skills - able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times
- Configuration and deployment/installation of Telephony/VoIP
- Previous experience of technical support for Cisco, Polycom, or Yealink devices
- Experience/knowledge of Meraki deployment (SDWAN)
- Experience in performing structured cabling
- Experience in performing Wireless Surveys/design
- Installation of Cisco CPE
- 25 days holiday + bank holidays
- Hybrid car, fuel card for work mileage
- 10% bonus
- Overtime and On-call
- Your birthday off
- Private Medical Insurance
- Electric Vehicle (EV) scheme
- Pension plan
- Enhanced maternity and paternity leave
- Share-save scheme
