Enterprise IT Support Engineer

6 days ago


London, Greater London, United Kingdom Proactive Appointments Full time
Job Description

We are seeking an experienced Enterprise IT Support Engineer to join our dynamic team at Proactive Appointments Limited.

This role offers a unique opportunity to manage, support, and enhance a complex global network infrastructure environment.

The successful candidate will be responsible for overseeing daily operations, troubleshooting, monitoring, and implementing critical network infrastructure, including LAN, WAN, Firewalls, load balancers, and wireless networks across the organization's global landscape.

Key Responsibilities:

  • Daily Operations: Prioritize and efficiently handle 'Keep-The-Lights-On' (KTLO) tasks to ensure seamless network performance.
  • Incident Management: Provide Tier-2 support for incidents and problem tickets, resolving complex issues promptly.
  • Collaboration: Work with cross-functional teams to provide network security guidance and recommendations.
  • System Reliability: Ensure uptime, stability, monitoring, and policy maintenance for supported systems.
  • Documentation: Maintain and update operational, configuration, and knowledge management documentation.
  • Network Implementation: Install and configure new networking equipment following standardized instructions.
  • Continuous Improvement: Suggest and implement improvements, collaborating with Engineering and Architecture teams.
  • Business Continuity: Participate in disaster recovery and business continuity planning, updating network plans accordingly.
  • ITIL Framework: Contribute to change management, audit tracking, and other ITIL processes.
  • On-call Support: Participate in a rotational 24/7 on-call support schedule.

Benefits:

An estimated salary of £50,000 - £60,000 per annum, depending on experience.

A comprehensive benefits package, including comprehensive health insurance and generous paid time off.



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