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Compliance Monitoring Officer

2 months ago


Leeds, Leeds, United Kingdom Clayton Davies Full time
Job Description:

Clayton Davies is seeking a highly skilled Compliance Monitoring Officer to join our team. As a Compliance Monitoring Officer, you will play a critical role in ensuring the quality of our services by reviewing advice files and providing feedback to the advice team.

The Compliance Monitoring Officer will be responsible for:

  • Providing expert knowledge of our products and services, as well as the UK financial market and FCA regulatory requirements.
  • Maintaining up-to-date knowledge of regulatory changes and updating training as required.
  • Interpreting and complying with company quality assurance standards.
  • Conducting pre- and post-sale advice file reviews to ensure correct client outcomes.
  • Feedback file review findings in a clear and constructive manner.
  • Monitoring non-conformance of company standards through records and tracking systems.
  • Documenting quality assurance activities and producing internal reports and audits.
  • Assisting in the development of new standards for the end-to-end customer journey.
  • Identifying training needs and providing feedback to line managers.
  • Conducting call observations to ensure high professional standards.
  • Identifying potential risks and reporting to the Head of Compliance.

Key Requirements:

  • Minimum Level 4 Diploma Financial Planning qualification.
  • Previous experience working within an FCA regulated environment.
  • Knowledge of financial services products, including Pensions and Investments.