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Community Engagement Officer

1 month ago

Faversham, Kent, United Kingdom Home Instead Full time

Job Title: Community Engagement Officer

Job Summary:

Home Instead is seeking a highly motivated and experienced Community Engagement Officer to join our team. As a Community Engagement Officer, you will be responsible for developing and implementing community and marketing initiatives aligned to Home Instead's mission and values to strengthen the brand and grow our market share.

Key Responsibilities:

  • Develop relationships in the local community maintaining a pipeline of opportunities by growing and leveraging your network.
  • Networking face to face, by phone, email, video call with community stakeholders and potential RPNs (minimum of 35 face to face community networking impressions weekly)
  • Working to agreed targets for Referral Provider touchpoints.
  • Deliver promotional activities both face to face and virtually to increase awareness of Home Instead's client services and employment opportunities in the local community.
  • Build relationships with key RPN's, working to agreed targets and have regular touch points to drive Client and Care Professionals enquiries
  • Plan and successfully execute regular community marketing events including attending fairs, exhibitions, recruitment events and any other events that would promote our services to the public.
  • Continually deliver a message that reflects our mission, vision and values and delivers our value proposition.
  • Plan and coordinate a schedule of activity across social media platforms.
  • Ensure digital content is engaging and kept up to date.
  • Develop and maintain knowledge of the Home Instead brand and raise awareness of Home Instead National Office marketing campaigns and recruitment initiatives across the network of relationships that have been built in the local community.
  • Accurately track and record enquiries and use the information to manage and adjust strategy to optimise messaging and education in the community.
  • Maintain accurate data and information to analyse own performance. Use data and information to continually assess performance against strategic goals.
  • Manage own time effectively, prioritising critical tasks and adapt to the changing needs of the business and reacting to new needs or challenges in an effective manner.
  • Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
  • Carry out any other duties deemed necessary for the successful operation of the business.

Requirements:

  • Proven track record in successfully building strong relationships both face to face and virtually within a local community to achieve business objectives using a variety of tools and techniques.
  • Confident to network face to face, by phone, email, video call with community stakeholders and potential RPNs.
  • Confident to deliver talks on key ageing subjects such as Dementia, Fraud Prevention, Nutrition & Hydration etc.
  • Networking face to face, by phone, email, video call with community stakeholders and potential RPNs (minimum of 35 face to face networking impressions weekly)
  • Good understanding of marketing principles with experience of using a range of marketing and communication approaches including managing digital media platforms/campaigns.
  • Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms, with the ability to learn and adopt new technologies where appropriate.
  • Experience of using data and analytics to make informed business choices.
  • Effective interpersonal skills with excellent verbal and written communication skills, with the ability to deliver effective and engaging presentations or workshops to a broad-based audience.
  • Strong organisational and prioritisation skills.
  • Self-motivated with the ability to work independently, use initiative and be resilient.
  • Ability to work flexibly to meet the needs of the business.
  • Competent in using a CRM database to manage touchpoints with RPNs.

Competencies:

  • Driving Results
  • Influencing
  • Customer Focus
  • Teamwork & Collaboration
  • Communication & Relationship Management
  • Living Home Instead
  • Agile Learner
  • Planning & Organising
  • Resilience