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Automotive Senior Service Advisor

2 months ago


Hindhead, Surrey, United Kingdom Jago Consultants Full time

Job Role: Senior Service Advisor

Company: Jago Consultants

Job Summary:

We are seeking a highly skilled and experienced Senior Service Advisor to join our team at Jago Consultants. As a Senior Service Advisor, you will play a crucial role in ensuring the highest standard of customer service and professionalism in our automotive dealership.

Key Responsibilities:

  • Customer Interaction: Ensure customers are aware of service and repair work required to their vehicles in a professional manner.
  • Repair Work Coordination: Advise on estimated costs of repairs and work to be undertaken.
  • Sales and Upselling: Sell additional products as appropriate to customers' needs.
  • Communication and Documentation: Advise on timescales and collection arrangements, produce job cards on in-house computer system, update customer and vehicle records, and document all warranty work in accordance with manufacturer policy.
  • Financial Management: Prepare and complete invoices.

Requirements:

  • Experience: Previous experience as a Service Advisor in a car garage or main car dealership.
  • Skills: Enthusiastic and passionate about the motor trade, full driving licence, and excellent customer service skills.

What We Offer:

As a Senior Service Advisor at Jago Consultants, you will have the opportunity to build your career in a dynamic and supportive environment. We offer fully funded training and a competitive salary package.