Housing Support Manager

2 weeks ago


StokeOnTrent, United Kingdom IRIS Recruitment Full time

Job Title: Housing Support Manager

Salary: £29,724 per annum

Location: Cheshire East / Hybrid

This is a challenging yet rewarding opportunity to join our team as a Housing Support Manager. As a key member of our Tenancy Sustainment Team, you will play a crucial role in ensuring that our customers receive the highest level of support and service.

About the Role:

  • Taking the lead in recruitment, selection, and induction of new staff members
  • Working closely with internal departments to develop monitoring and performance targets
  • Maintaining good communication with the team, other teams, and departments within the organization
  • Managing the workload of the team to ensure adequate cover is always provided
  • Providing support to customers by contributing to the on-call rota
  • Engaging with monthly internal allocations panels to ensure all tenants have a robust support offer

What We're Looking For:

  • A degree-level qualification or equivalent experience
  • Experience in housing management and project delivery
  • CIH membership or willingness to work towards it
  • Strong self-awareness and self-management skills
  • Excellent communication, influencing, and negotiating skills
  • Significant experience of people management and HR processes
  • An inspirational leader who can motivate, empower, and lead others

Benefits:

  • Competitive salary
  • Opportunity to make a real difference in the lives of our customers
  • Collaborative and supportive working environment
  • Ongoing training and development opportunities


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