Digital Delivery Manager

5 days ago

Swansea, City and County of Swansea, United Kingdom Thinqi Full time £40,000 - £50,000
About Thinqi

Thinqi is a leading provider of digital learning solutions, serving a global client base of multi-national organisations, national governments, and national healthcare providers. Our innovative learning technology has been adopted by over 25 million users worldwide.

Job Summary

We are seeking an experienced Digital Delivery Manager to join our Delivery Team. As a key member of our team, you will be responsible for overseeing the planning, execution, and delivery of a portfolio of interconnected projects, contributing to our broader strategic goals.

Key Responsibilities
  • Project Delivery: Define and deliver projects within specified timelines and budgets, ensuring client understanding and adherence to project roles and responsibilities.
  • Client Management: Identify and document decision-makers and roles within client organisations, ensuring effective communication and stakeholder management.
  • Agile Process Champion: Champion agile processes internally and externally, facilitating effective communication among internal teams, clients, and our board.
  • Project Communication: Communicate project progress and delivery schedules to clients, appointed teams, and our board, ensuring timely and transparent updates.
  • Feedback and Issue Resolution: Field feedback and communications between account managers, clients, and the project team, addressing changes, modifications, or issues affecting project delivery.
  • Project Closure: Ensure client sign-off at required project stages, establishing and monitoring invoice milestones for timely client payments.
  • Resource Management: Coordinate with the production team, appoint resources, and schedule work, ensuring efficient project delivery.
  • Project Documentation: Write user stories and project initiation documents, creating and maintaining project delivery plans.
  • End-Project Reporting: Provide end-project reports upon completion, including all elements defined in the production process document.
Strategic Portfolio Management
  • Strategic Objectives: Design and monitor strategic objectives and goals for project portfolios, regularly reporting on project contributions toward business goals.
  • Program Benefits: Independently manage and deliver program benefits and outcomes, evaluating opportunities for continuous improvement.
  • Risk Management: Maintain a SWOT analysis to identify and resolve risks, independently managing internal and external stakeholders and overseeing resources and dependencies.
  • Program Budget: Independently manage, track, and report on the program budget, overseeing multiple projects with responsibilities including client liaison, securing resources, documentation, internal communication, and adherence to processes.
Company Offerings
  • Annual Leave: 25 days annual leave plus bank holidays
  • Company Pension: Company pension scheme
  • Flexible Working: Flexible/staggered working hours after successful probationary period
Salary
  • Salary Range: £40,000 to £50,000 per year, depending on experience

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