Administrative Operations Lead

1 month ago


Telford, Telford and Wrekin, United Kingdom MaxAd Recruitment Ltd Full time

Company Overview

MaxAd Recruitment Ltd is a full-service, face-to-face sales and professional fundraising agency that runs innovative, intelligent, and creative campaigns for charities.

 

Salary: £40,000 + Fully Remote + Benefits (Competitive salary based on experience)

 

Job Description:

As an experienced Operations Manager, you will be responsible for managing the end-to-end administration of new supporters on behalf of various national and international charities. You will work fully remotely, utilizing your strong database experience, great communication and organizational skills to thrive in this role.

 

Key Responsibilities:

  • Managing the end-to-end back-end administration of new supporters
  • Ensuring the fundraising sign-up application is up-to-date and accurate
  • Compiling and sending reports detailing approved and unapproved supporters on a weekly basis
  • Compiling payment reports and invoices, as well as reconciling these to the weekly reports sent to clients
  • Liaising with 3rd-party processors daily to ensure the end-to-end process runs smoothly
  • Helping create and set up new clients on the fundraising application and internal CRM
  • Running and distributing payment reports for suppliers on a weekly basis
  • Ensuring the fundraising platform is kept up-to-date, as well as answering any day-to-day queries from suppliers
  • Reconciliations between BriteVox clients and suppliers
  • Being a point of contact for suppliers and accountants regarding payment reports and deadlines
  • Being a point of contact for suppliers on the fundraising application
  • Assisting the Head of Operations in key projects, managing data flows and processes

 

Required Skills and Qualifications:

  • Experience across CRM systems, specifically Evergiving, would be desirable
  • Extensive/advanced knowledge of Excel
  • Knowledge of Google dashboards
  • Experience working in or with charities
  • Minimum of 2 years' experience in a similar role
  • Ability to work under pressure and meet organisational deadlines
  • A problem-solver and "can do" attitude, as escalated issues will require solutions

 

Benefits:

This contract opportunity offers a competitive salary, employee-focused benefits package, and full remote working. You will join an ambitious and supportive team, contributing to maintaining our client's long-standing reputation for service excellence.

 

Others:

This sabbatical cover role will provide an exciting opportunity to work in a leading role and contribute to the success of our client.



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