GAP Insurance Claims Specialist

5 days ago


Hampton Magna, United Kingdom SVB Solutions Full time

About the Role:

SVB Solutions is seeking a skilled GAP Insurance Claims Assessor to join our team. As a GAP Insurance Claims Assessor, you will play a crucial role in providing administrative support to our GAP Claims Team.

Key Responsibilities:

  • Provide administrative support to the GAP Claims Team, ensuring seamless claim processing and customer satisfaction.
  • Communicate effectively with GAP insurance policy holders, addressing their claims and concerns in a professional and empathetic manner.
  • Conduct thorough research on vehicle values and liaise with motor insurers to ensure accurate claim processing.
  • Accurately document customer interactions within our CRM system, maintaining a high level of data integrity.
  • Employ critical thinking to evaluate and process insurance claims, making informed decisions that meet our high standards.

Requirements:

  • A background in administration, customer service, call centres, or insurance, with a strong understanding of the insurance sector.
  • Excellent computer and data entry skills, with the ability to work efficiently in a fast-paced environment.
  • Strong problem-solving and analytical abilities, with a keen eye for detail.
  • Exceptional organisational abilities, with a proven track record of managing workloads and prioritising tasks.
  • Good written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
  • Curiosity, tenacity, and strong research skills, with a passion for learning and growth.

About SVB Solutions:

SVB Solutions is a leading provider of insurance solutions, dedicated to delivering exceptional customer service and support. We offer a supportive work environment, with opportunities for career growth and development. If you're passionate about advancing your career in insurance and want to join a dynamic team, we encourage you to apply.



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