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We are seeking a highly skilled Senior Service Engineer (Network) to join our team at ITPS. As a critical technical role, this position demands broad technology expertise, including responsibility for patch management to ensure system security and conducting technical deployments and system upgrades with minimal disruption.
Key Responsibilities:
- Monitor and maintain network devices to drive operational stability.
- Fault diagnosis and resolution, providing remote support when required.
- Resolve customer queries thoroughly to ensure minimum chance of reoccurrence.
- Meeting service level agreements and deadlines.
- Delivering a high-quality customer experience with excellent communication and customer care.
- Working effectively as part of the service team, often unsupervised.
- Provide information required for customer reports.
- Lead/support in customer meetings with either the SDM, Team Leader or the Account Manager.
- Provide customer support documentation (Regularly review and keep up to date).
- Regularly review customer infrastructure and suggest improvements.
- Develop written work instructions that can be followed by colleagues when required.
- Assist and advise colleagues and peers to share knowledge and experience in resolving technical issues.
- Active participation in continuous improvement activities and any training required for the role.
- Complete daily timesheets in line with company requirements.
- Attend customer sites where necessary.
- Have a flexible approach to shift working.
Requirements:
- Professional certifications in networking such as CCNA/CCNP, Meraki CMNA/CMNO, or Fortinet NSE are highly desirable.
- Minimum of 3-5 years of experience in network engineering, with specific expertise in Meraki, Cisco, and Fortinet products.
- Proven experience in managing complex networks in a multi-vendor environment.
- Strong understanding of network protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
- Solid experience with network security practices, VPNs, and firewall configuration and management.
- Excellent troubleshooting skills and the ability to resolve issues efficiently.
- Ability to work independently as well as collaboratively in a team environment.
- Strong communication and documentation skills.
About ITPS:
ITPS is a leading provider of IT solutions, partnering with companies across the public and private sector to deliver data center, cyber security, cloud, data and analytics, network services and managed services solutions. Our highly accredited and experienced engineering teams combined with our strategic relationships with partners such as Microsoft and Cisco, mean that our customers trust us to simplify the complexity of IT and deliver benefits that make them more agile, competitive and resilient.
What We Offer:
- Hybrid/flexible working
- Perkbox membership
- 27 days annual leave plus bank holidays
- 7% Company pension contribution scheme
- Individual training & development plans
- A friendly working environment
How to Apply:
Please submit an up to date CV to [insert email address] if this position sounds of interest to you.
