Service Contract Manager F/H

3 weeks ago


Birmingham, Birmingham, United Kingdom undisclosed Full time
Job Summary

HAYS is delighted to be working with one of our clients based in the West Midlands to recruit for a Contract Manager on a permanent basis. This role will be responsible for the management of the client's digital and technology contract and vendor portfolios.

The successful candidate will support the IT Commercial Manager in delivering an effective contract management framework, ensuring that all contracts are in line with relevant regulations, compliance, and best practices.

Key Responsibilities
  1. Contract Management: Set and monitor the overall digital, data, and technology contracts, ensuring robust cost control.
  2. Commercial Documentation: Manage and deliver high-quality commercial and contractual documentation, including statements of work and contractual variations.
  3. Contractual Advice: Provide contract and commercial advice, guidance, and support within the digital, data, and technology contractual portfolio and across the client's stakeholder community.
  4. Agreement Management: Assist in the management of agreements throughout their lifecycle.
  5. Dispute Resolution: Lead on any commercial disputes arising as necessary.
  6. Supplier Management: Manage the portfolio of suppliers and be the point of escalation for contractual and commercial issues.
  7. Contract Health Checks: Review policies and procedures, programs of work, and conduct contract health checks.
  8. Supplier Performance: Monitor supplier KPIs and provide commercial support in situations of under or non-performance.
  9. Payments and Savings: Manage payments of suppliers in line with the payment milestone/schedule agreed in the contract and deliver savings opportunities across the portfolio.
Minimum Requirements
  1. Contract and Performance Management: Experience and knowledge of contract and performance management.
  2. Contract Articulation: The ability to articulate contract issues and produce high-level reports for senior managers and partners.
  3. Digital and Technology Contract Management: Knowledge and experience in digital and technology contract management platforms, e.g., ServiceNow, In-Tend, and Oracle, or equivalent.

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