Technical Support Specialist
4 weeks ago
We are seeking a skilled 2nd Line Support Engineer to join our team at VIQU Limited. As a key member of our IT support team, you will be responsible for providing technical assistance to our clients, resolving issues, and ensuring the smooth operation of our Microsoft 365 environment.
Key Responsibilities:
* Provide 2nd line technical support to clients via phone, email, or remote desktop
* Troubleshoot and resolve technical issues related to Windows 10/11, Microsoft EUC Stack, Office 365, and other Microsoft products
* Collaborate with the team to resolve complex technical issues
* Maintain accurate records of support requests and resolutions
Requirements:
* Current Security Clearance (or previously held SC Clearance)
* Prior experience within an IT Support / 2nd Line role
* Strong technical skills and knowledge of Microsoft products
* Excellent communication and problem-solving skills
What We Offer:
* Competitive salary and benefits package
* Opportunity to work with a dynamic and growing company
* Collaborative and supportive team environment
How to Apply:
If you are a motivated and experienced IT Support Engineer looking for a new challenge, please submit your application, including your resume and a cover letter, to VIQU Limited. We look forward to hearing from you
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