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Retail Deputy Manager

2 months ago

Peterborough, Peterborough, United Kingdom The Works Full time
About the Role

We are seeking a highly motivated and experienced Retail Deputy Manager to join our team at The Works. As a key member of our store leadership team, you will play a vital role in driving sales, improving customer experience, and leading a high-performing team.

Key Responsibilities
  • Assume store leadership responsibilities in the absence of the Store Manager, ensuring seamless day-to-day operations and achieving commercial targets.
  • Develop and implement strategies to drive sales growth, improve customer engagement, and enhance store standards.
  • Lead and coach a team of retail colleagues to achieve exceptional customer service, sales performance, and store standards.
  • Collaborate with the Store Manager to develop and implement store plans, ensuring alignment with company objectives.
  • Monitor and analyze sales data, customer feedback, and store performance to inform business decisions and drive improvement.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to support your career growth.
  • A collaborative and supportive work environment.
  • The opportunity to work with a dynamic and innovative company that is passionate about inspiring reading, learning, creativity, and play.
Requirements
  • Proven experience in a retail leadership role, with a track record of driving sales growth and improving customer experience.
  • Excellent leadership and coaching skills, with the ability to motivate and develop a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to interpret sales data and customer feedback.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
About The Works

The Works is a leading retailer of books, toys, and games, with a passion for inspiring reading, learning, creativity, and play. We are committed to providing an exceptional customer experience, and our stores are designed to be welcoming and inclusive spaces for everyone.