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Team Leader

2 months ago

Skipton, North Yorkshire, United Kingdom Card Factory Full time
{"title": "Team Leader", "content": "

Job Overview

Card Factory is seeking a Team Leader to join our successful family and help drive the success of our stores. As a Team Leader, you will be responsible for supporting the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
  • Lead the store team in the absence of the Store Manager and ensure that great standards and exceptional service are delivered every day.
  • Review store performance data and provide insights to the Store Manager to inform business decisions.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the Store Manager to identify and address operational issues and implement solutions.

About Us

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We are passionate about celebrating our customers' life moments and are committed to delivering exceptional customer service.

What We Offer

  • 25% Card Factory colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support Financial Education Tools Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers.
  • Discounted gym memberships and mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Family leave.
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