Account Handler, Global Client Network Specialist

4 weeks ago


Chelmsford, Essex, United Kingdom Aon Full time
About the Role

We are seeking a highly skilled and motivated Client Service Advisor to join our Aon Global Client Network team. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide high-quality service to clients, understanding their business and insurance requirements.
  • Formulate questionnaires, reports, and presentations to meet client needs.
  • Communicate terms of settlement, ensure premiums are debited, and maintain credit control standards.
  • Comply with regulatory and industry standards, including ICOBS rules and Aon business procedures.
  • Take ownership of problems and their resolution, seeking assistance when necessary.
  • Update Aon systems, identify improvements in client risk and insurance program design, and implement recommended changes.
  • Negotiate renewal terms, mid-term adjustments, and cover extensions with insurers.
  • Prepare comprehensive marketing presentations and renewal reports, working with Broking Managers to achieve optimum solutions for clients.
  • Build and develop effective working relationships with insurers and clients, differentiating Aon's services and expertise.
  • Coordinate global programs, connect with the global network, and provide ongoing communication with clients.
What We Offer

Aon is a leading global professional services firm, and our Aon Global Client Network team is a vibrant, driven, and impactful team. We offer a comprehensive benefits package, a diverse workforce, and an agile, inclusive environment that allows you to manage your wellbeing and work/life balance. We also offer two Global Wellbeing Days per year, encouraging you to take time to focus on yourself. Our Smart Working policy recognizes that flexibility goes beyond just the place of work.

Requirements
  • Motor and Liability knowledge, with the ability to work independently and maintain a volume book of business.
  • Working towards or have the desire to undertake Insurance exams.
  • Organized, with the ability to prioritize work, deliver accurately, and on time.
  • High level of FCA Principle and Procedures.


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