FaceGym Studio Coordinator

4 weeks ago

London, Greater London, United Kingdom FaceGym Full time
Job Description:

FaceGym Studio Coordinator - London

We are seeking a highly skilled and motivated FaceGym Studio Coordinator to join our team in London. As a key member of our studio team, you will be responsible for ensuring seamless customer experiences, effective inventory management, and maximizing sales opportunities.

Company Overview:

FaceGym is a unique facial fitness experience that combines powerful kneading movements with high-performance skincare, innovative tools, and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face. Our studio is based in central London, working across the UK & USA, with new markets to launch soon.

Job Summary:

The purpose of this role is to co-ordinate the scheduling and re-bookings of facial Workout appointments, to be the first point of contact for each customer, offering the highest quality in customer service. To have full knowledge of the Workouts and products (FG and 3rd parties) to maximise sales. Studio Coordinators will also be key holders for the business and are responsible for opening and closing the Studio.

Key Responsibilities:
  • Key holders for the business and responsible for Studio open and closing procedures.
  • Host daily briefings with the team in Studio Managers absence.
  • Accurate financial reporting on End of Day reports.
  • Inventory management, supporting with monitoring stock and conducting monthly stock takes.
  • Ownership of the customer journey, ensuring each customer's visit is seamless.
  • Confidently communicate all contraindications to customers at point of booking.
  • Responsible for communicating the company cancellation and lateness policy to customers to keep a smooth running of business.
  • Ensuring that every client completes an intake form and that this is checked before every Workout.
  • Responsible for the rebooking of clients and the upselling of Workouts to maximise the business.
  • Responsible for meeting individual targets and KPI's (key performance indicators).
  • Maintain an exceptional customer experience at every touch point of the customer experience in the Studio.
  • Ensuring the front desk, and work stations are clean and presentable stocked with the necessary products and tools/equipment required to carry out the full range of workouts and necessary tasks.
  • Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard.
  • To confidently manage and overcome customer complaints and challenges in the Studio and over the phone.
  • Accurately completing and checking all required paperwork and reports for the store and the team.
  • Being skilful on the Zenoti booking system to ensure revenue opportunities are not being missed, avoiding white space and unbookable slots.
  • Building and constantly updating knowledge on skincare, products and workouts.
  • Communicate effectively and professionally with all the whole team throughout the day to support in the delivery of a 5-star customer experience and making the team aware of any challenges may arise.
  • Operating efficiently point of sale systems, card machines and tills.
Responsibilities:SALES:
  • Responsible for selling the brands' unique offerings, Workouts, boosters and homecare products within the studio and when promoting the brand front of house.
  • To have a strong focus on maximising retail potential and customer retention.
  • Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers.
  • Constantly look for ways to maximise revenue through re-bookings, retails sales and add-ons. Including the promotion of courses and using initiative to find ways to encourage the client to make a purchase.
  • Regularly overview the appointment schedules, waiting list, cancellations, and no-shows to ensure revenue opportunities are not being missed.
Person Specification:

The ideal candidate will:

  • Experience within beauty, retail and spa.
  • Enjoys exploring opportunities and using own initiative.
  • Exceptional customer service skills.
  • A team player with inspirational social skills.
  • Articulate and confident communicator.
  • Experience working with an online booking system.
  • Fully flexible across weekdays, weekends and evenings.
Salary:

£25,000 - £30,000 per annum, depending on experience.

Benefits:
  • Generous commission on retail.
  • Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
  • Product Perks: Get 50% off FACEGYM products to help you look and feel your best.
  • Special Celebrations: Celebrate your birthday or any special day with a paid day off, just for you.
  • Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.

Our Brand Values: Feeling, Action, Confidence, Expertise

Location:

FaceGym Studio, Central London.

How to Apply:

Please submit your application, including your CV and a cover letter, to us by [insert deadline].

  • Studio Host

    4 weeks ago

    London, Greater London, United Kingdom FaceGym Full time

    Job Title: Studio HostAs a Studio Host at FaceGym, you will be responsible for coordinating the scheduling and re-bookings of facial workouts, providing exceptional customer service, and maximizing sales opportunities.Key Responsibilities:Host daily briefings with the team in the Studio Manager's absenceAccurate financial reporting on End of Day...

  • Beauty Therapist Trainer Part Time UK London

    4 weeks ago

    London, Greater London, United Kingdom FaceGym Full time

    Beauty Therapist Trainer Part Time UK London Position**Job Summary**The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible to promoting FaceGym's services and retail offerings and offering exceptional customer experience.**Key...

  • Esthetician New York

    4 weeks ago

    London, Greater London, United Kingdom FaceGym Full time

    Esthetician New York - Facial Fitness SpecialistAt FaceGym, we're revolutionizing the skincare industry with our unique facial fitness experience. As an Esthetician New York, you'll be part of a dynamic team that combines powerful kneading movements with high-performance skincare to tone and tighten the 40+ forgotten muscles of the face. Our Studios, digital...

  • Studio Host New York Position

    4 weeks ago

    London, Greater London, United Kingdom FaceGym Full time

    Job Title: Studio Host New YorkJob Summary:The Studio Host New York is responsible for coordinating the scheduling and re-bookings of facial Workout appointments, providing exceptional customer service, and maximizing sales opportunities.Key Responsibilities:Host daily briefings with the team in the Studio Manager's absenceAccurate financial reporting on End...

  • Studio Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Bell Phillips Full time

    Job Title: Studio CoordinatorJob Summary:We are seeking a highly organized and proactive Studio Coordinator to join our admin team at Bell Phillips. The successful candidate will be responsible for providing administrative support to the team, including studio administration, front of house duties, and IT support.Key Responsibilities:Studio Administration:...

  • Studio Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Phoebe Philo Full time

    Role OverviewThe Studio Coordinator is a key member of our team, responsible for providing comprehensive organisational and facilities support for Studio, Visuals, and Showroom activities. As a highly organised and proactive individual, you will be instrumental in ensuring seamless execution of events, managing inventory, and maintaining excellent...

  • Studio Operations Coordinator

    1 month ago

    London, Greater London, United Kingdom Christopher Keats Media Limited Full time

    The Studio Coordinator plays a vital role in the Operations team, overseeing resource management, reporting, team coordination, talent acquisition, training, and development. This position requires a strong understanding of studio coordination and the ability to motivate project teams, inspire teamwork, and take a leadership role.Key...

  • Studio Coordinator for a Visionary Architectural Studio

    3 weeks ago

    London, Greater London, United Kingdom Architypes Talent Ltd Full time

    Job Title: Studio Coordinator for a Visionary Architectural StudioLocation: London, UKJob Type: Full-timeAbout the Company: Architypes Talent Ltd is a leading recruitment agency specializing in creative and design roles.Job Description:We are partnering with an innovative Architectural studio to find a highly organized and proactive Studio Coordinator. This...

  • Studio Coordinator

    1 week ago

    London, Greater London, United Kingdom Leaman Consulting Full time

    We are looking for a dynamic Studio Coordinator to join Leaman Consulting, an international boutique Property development and architectural practice near Edgware Road. This is a unique opportunity for an ambitious individual to take on a long-term role as the first point of contact for clients, colleagues, and visitors.As a key member of our team, you will...

  • Creative Studio Coordinator

    5 days ago

    London, Greater London, United Kingdom White Cube Full time

    Job Title:Creative Studio CoordinatorAbout the Role:We are seeking a highly organized and detail-oriented individual to join our team as a Creative Studio Coordinator. As a key member of our gallery programme, you will be responsible for managing artist relationships, coordinating exhibitions, and maintaining our inventory database.Key Responsibilities:Act...

  • Studio Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Leaman Consulting Full time

    About the Role:We are seeking a highly organized and efficient Studio Coordinator to join our team at Leaman Consulting. As a key member of our studio team, you will be responsible for ensuring the smooth day-to-day operation of our office.Key Responsibilities:Liaise with suppliers to ensure timely delivery of office supplies and refreshments.Manage the...

  • Studio Operations Coordinator

    2 days ago

    London, Greater London, United Kingdom Inspired Selection Full time

    About the RoleWe are looking for an organized and proactive individual to support our publishing team in various tasks that ensure the smooth operation of our studio. As a Studio Coordinator, you will handle administrative duties, liaise with artists, manage art submissions, coordinate PR opportunities, and oversee invoices and contracts.

  • Design Studio Coordinator

    6 days ago

    London, Greater London, United Kingdom Crone Corkill Full time

    We are seeking an experienced Design Studio Coordinator to join our team at Crone Corkill. This is a fantastic opportunity for a highly organized and proactive individual to work in a collaborative and creative environment.As a key member of the studio team, you will be responsible for overseeing daily operations, including scheduling, supplies, and team...

  • Studio Art Coordinator

    4 days ago

    London, Greater London, United Kingdom Theartgorgeous Full time

    Job Title: Studio Art CoordinatorAbout The Job:We are seeking an experienced Studio Art Coordinator to join our team at Theartgorgeous. This is a unique opportunity to work closely with artists, studios, and internal teams to manage sales, inventory, and exhibitions.Key Responsibilities:Act as the primary point of contact for internal enquiries related to...

  • Production Coordinator

    4 weeks ago

    London, Greater London, United Kingdom St Marks Studio Full time

    Job Title: Production CoordinatorWe are seeking a highly organized and detail-oriented Production Coordinator to support our Producers with vital production admin, including oversight of production workflow systems, supplier management, budget management, and studio-based pre-production.You will be responsible for working closely with Producers in managing...

  • Design Studio Team Coordinator

    1 month ago

    London, Greater London, United Kingdom BUCKINGHAM RECRUITMENT Full time

    Team Assistant – Design – West London:The Design Studio Team Coordinator will play a crucial role in the daily operations and organization of the design team, working closely with directors, project managers, and designers in a fast-paced, dynamic, and ideas-led studio environment. This prestigious company spans multiple sectors and works with businesses...

  • Creative Studio Coordinator

    4 weeks ago

    London, Greater London, United Kingdom ManvsMachine Full time

    We are a multidimensional creative studio seeking a key member of the team to support our Production, Creative and IT teams.Key Responsibilities:Provide exceptional customer service as the first point of contact for visitors, clients, phone calls and deliveries.Manage studio suppliers and maintain a well-stocked supply of essentials, including fresh fruit,...

  • Studio Coordinator

    1 month ago

    London, Greater London, United Kingdom Architypes Talent Ltd Full time

    Job DescriptionLocation: London, UKSalary: £26,000 - £32,000About the Role:We are partnering with an innovative and unconventional Architectural studio in London, known for their visionary projects and collaborative culture, to find a highly organized and proactive Studio Coordinator. This is an exciting opportunity to support a dynamic team and ensure the...

  • Studio and Production Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Rachel Entwistle Jewellery Full time

    At Rachel Entwistle Jewellery, we are seeking a highly skilled and experienced Studio and Production Manager to oversee the entire production process and daily operations in our studio.Key Responsibilities• Oversee and manage bespoke and ready-to-dispatch jewellery orders, ensuring efficient processing and delivery.• Coordinate and manage the supply...

  • Studio Operations Coordinator

    1 week ago

    London, Greater London, United Kingdom UniQ Studios Full time

    Unlock Career Advancement OpportunitiesWe are seeking a highly motivated and experienced Studio Manager to join our dynamic team at UniQ Studios in South-East London.About the Role:This is a permanent full-time position that offers an exciting opportunity for career advancement. As a Studio Manager, you will be responsible for overseeing all day-to-day...