Salesforce Functional Consultant
1 day ago
Location: London (Fully remote)
Salary: Up to £65,000 DOE
Job Overview:TechOhana has recently partnered with an Insurance Company who are seeking a skilled Salesforce Functional Consultant with experience in the insurance sector to join their dynamic team. This role focuses on designing, implementing, and optimizing Salesforce solutions tailored to meet the specific needs.
Key Responsibilities:- Collaborate with business stakeholders to understand and document business requirements.
- Translate these needs into Salesforce functionalities that streamline insurance processes.
- Configure and customize Salesforce, particularly Insurance Cloud or Financial Services Cloud, to enhance policy management, claims processing, lead generation, and customer service.
- Analyze current business processes and recommend Salesforce solutions to improve efficiency in policy issuance, renewals, claims management, and customer communications.
- Work closely with technical teams to integrate Salesforce with legacy insurance platforms ensuring seamless data flow and synchronization.
- Oversee data migration and ensure the integrity of customer and policy data from legacy systems to Salesforce.
- Design and implement customized Salesforce reports and dashboards for insurance KPIs, such as claims analysis, policy renewals, agent performance, and customer satisfaction.
- Ensure that Salesforce configurations align with insurance industry regulations (HIPAA, GDPR) and use tools like Salesforce Shield for data protection and compliance management.
- Provide training to end-users on Salesforce features, ensuring high adoption rates across sales, claims, and customer service teams.
- 3+ years of experience working as a Salesforce Functional Consultant, with at least 2 years in the insurance industry.
- In-depth knowledge of insurance business processes (policy lifecycle, claims, renewals, customer service).
- Hands-on experience with Salesforce Sales Cloud, Services Cloud, or Financial Services Cloud Experience Cloud platforms.
- Proficient in Salesforce configuration (custom objects, workflows, reports, and dashboards).
- Familiarity with Salesforce integration tools and APIs for linking legacy systems.
- Salesforce certifications (Salesforce Administrator, Salesforce Platform App Builder, or Financial Services Cloud certification) preferred.
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development and Salesforce certification opportunities.
- Flexible working hours and remote work options.
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