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Senior Specialist for Data Quality and Customer Service
2 months ago
Hobson Prior is seeking a highly skilled Senior Specialist to join our team in a Customer Service role. This position involves interacting with customers, processing orders, handling billing and account inquiries, and resolving customer issues. Additionally, you will be responsible for data analysis and preparation, problem-solving, and ensuring compliance with Global Distribution Practices.
Key Responsibilities:- Respond to customer inquiries via phone, email, and fax.
- Inform customers about product quality issues or recalls.
- Utilize SAP (SD module) and other Customer Service applications to manage customer interactions.
- Develop and implement effective data analysis and problem-solving strategies to drive business results.
- Prioritize work and plan long-term activity schedules to ensure seamless customer service delivery.
- Fluency in Greek is essential for this role.
- Experience in customer service and logistics is highly beneficial.
- Advanced knowledge and use of Office productivity tools is required.
- Ability to work independently and as part of a team to achieve business objectives.
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