Customer Service Expert

7 days ago


Esher, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000
Job Overview

We are seeking a skilled Customer Service Expert to join our team at beBee Professionals in Esher, United Kingdom.

About the Role:

  • Provide exceptional customer service and support via various communication channels.
  • Maintain accurate product and service information.
  • Efficiently resolve customer queries and escalate when necessary.
  • Process customer orders and manage account details.
  • Keep records of interactions and follow-up tasks.
  • Collaborate with other departments to ensure high customer satisfaction.
  • Contribute to administrative tasks as needed.
Key Responsibilities
  • Handle incoming calls, emails, and chat inquiries from customers.
  • Communicate effectively with customers to resolve their issues.
  • Maintain detailed knowledge of products and services.
  • Work closely with colleagues to achieve customer-centric goals.
Requirements
  • Prior experience in a customer-facing role is beneficial.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to multitask while maintaining attention to detail.
  • Familiarity with Microsoft Office and CRM systems.
  • Strong teamwork and adaptability.
What We Offer
  • A competitive salary (£25,000 - £30,000 per annum) based on experience.
  • Ongoing training and development opportunities.
  • A supportive work environment with clear career progression paths.
  • Flexible working options.
  • A comprehensive benefits package, including pension scheme and healthcare benefits.


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