Luxury Cashmere Ambassador
3 days ago
Salary: £28,000 - £32,000 per annum (dependent on experience)
Company Overview: N Peal (Retail) Ltd is a renowned British brand that values customer service standards, authenticity, and respect for its products. We are proud to be an independent family-owned company, with our retail teams being some of the industry's most committed and passionate people.
Job Description: As a Luxury Cashmere Ambassador, you will be at the forefront of providing an exceptional purchase experience to every customer, aiming to build long-term relationships and inspire loyalty to the brand. You will ensure all sales and operational policies and procedures are followed, with a focus on operational excellence, including loss prevention. Additionally, you will accurately process POS transactions and capture customer information, while assisting with operational and back-of-house duties as needed.
Required Skills and Qualifications:
- Strong personal selling and customer relations experience in luxury fashion retail environment
- Experience working to sales targets
- Fluency in English and Chinese; additional languages beneficial (Mandarin, Arabic)
- Genuine interest, passion, and love for clothing and styling, along with knowledge of current trends
- Excellent customer service and interpersonal skills, with strong team player qualities
- Presentable and articulate individual, ready to be the face of luxury cashmere
- Ability to be organized, multitask, and problem-solve while working at pace
- Strong communication skills, leading by example and role-modeling behavior that reflects the company's core values
- High degree of maturity and integrity
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