Credit Controller
1 week ago
About the Role
We are seeking an experienced Credit Controller to join our Customer Operations team at Shell. As a key member of our team, you will be responsible for supporting our business' aim to improve our bad debt exposure and achieve collections targets.
Key Responsibilities
- Delivering strong collections performance for nominated accounts, to reduce and maintain the aged debt position
- Performing account, billing, and payment reviews to enable collection or corrective activity
- Working effectively with customers to reduce debt in a timely manner to meet agreed targets
- Resolving queries, ensuring they are managed efficiently within SLAs to obtain payment from customers
- Engaging with other business areas for support where appropriate to maximise timely dispute resolution
- Conducting Land Registry & other investigative searches to establish liability and manage accounts through to resolution
- Mitigating Shell Energy UK credit risk and escalate as appropriate to the Cash & Collections Manager
- Conducting ad hoc tasks to achieve monthly collection targets
Requirements
- Experience of B2B debt collection techniques
- Commercial Utility (Gas/Electricity) experience is desirable
- Good attention to detail, accuracy, and problem-solving skills
- Excellent telephone manner, coupled with great interpersonal skills
- Ability to make decisions and perform well under pressure
- High-level of commercial awareness
- Highly driven with effective time management skills
- Ability to self-manage and take ownership
- Experience in managing high volume collections
- Excellent negotiation and communication skills
- A positive attitude with a desire to learn and develop skills
- A positive, enthusiastic team player with a flexible approach to daily tasks
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