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Front of House Team Member

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Poole, Poole, United Kingdom whitbread Full time

We're seeking a skilled and enthusiastic Front of House Team Member to join our team at Poole Centre (Holes Bay) Premier Inn.

About the Role:

As a Front of House Team Member, you will be the first point of contact for our guests, providing a warm and welcoming experience from the moment they arrive. You will be responsible for ensuring that our guests have a comfortable and enjoyable stay, by providing exceptional customer service and attention to detail.

Key Responsibilities:

  • Provide exceptional customer service to our guests, responding to their needs and resolving any issues promptly and professionally.
  • Work collaboratively with the housekeeping team to ensure that rooms are prepared to a high standard.
  • Prepare and serve food and beverages to our guests, using our menu and drinks options.
  • Manage cash and card transactions accurately and efficiently.
  • Contribute to a positive and inclusive team environment, supporting your colleagues and promoting a culture of respect and empathy.

What We Offer:

We offer a range of benefits to our employees, including:

  • A competitive hourly rate.
  • Opportunities for career development and progression.
  • A comprehensive training program, including on-the-job training and coaching.
  • A Whitbread Benefits card, offering discounts on food, drinks, and other products.
  • A pension and saving scheme.
  • Discounts on shopping, travel, and other expenses.

Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
  • Ability to work collaboratively as part of a team.
  • Basic math skills and accuracy with cash and card transactions.
  • Flexibility to work a variety of shifts, including evenings and weekends.

Why Work for Whitbread:

We're a leading hospitality business, committed to delivering exceptional customer experiences and creating a positive and inclusive work environment. We believe in the importance of diversity and inclusion, and we're committed to creating a workplace that reflects the communities we serve.