Customer Service Host

1 day ago


Poole, Poole, United Kingdom AccorHotel Full time

Job Title: Customer Service Host

We are seeking a highly skilled and enthusiastic Customer Service Host to join our team at AccorHotel.

About the Role:

The Customer Service Host will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable. This includes greeting guests upon arrival, addressing any queries or concerns they may have, and proactively anticipating their needs.

Main Responsibilities:

  • Guest Welcome: Greet guests with a personalized approach, creating a warm and welcoming atmosphere from the moment they arrive.
  • Anticipate Guest Needs: Proactively identify guests' needs and preferences, offering solutions and support to ensure their stay is enjoyable and stress-free.
  • Hotel Image Promotion: Effectively communicate the hotel's image and promote our loyalty program ALL, encouraging guests to return and recommend us to others.
  • Problem Solving: Assist guests with any problems or queries they may have, providing efficient and satisfactory solutions.
  • Facilities and Services: Provide knowledge of the hotel's facilities and services, actively promoting them to guests and ensuring they make the most of their stay.
  • Operational Tasks: Carry out all operational tasks concerning guest arrival and departure in compliance with payment procedures.
  • Informing Guests: Inform guests about formalities and special conditions relating to their stay, as well as the services available.
  • Team Contribution: Contribute to the qualitative and quantitative targets of the department, working collaboratively with colleagues to achieve shared goals.

Work Environment: As a Customer Service Host, you will work in a fast-paced environment, interacting with guests and colleagues on a daily basis. You will be required to work a variety of shifts, including evenings and weekends.

Benefits: We offer a competitive salary package, including a base salary of $45,000 per annum, as well as opportunities for career development and growth within the company.


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