Business Expertise Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Utility People Full time

As a Business Expertise Specialist at Utility People, you will play a key role in supporting the business with existing process design and optimisation. Your primary focus will be on producing operation process-related training content and delivering it to all operational employees for specific areas of the customer cycle.

Key responsibilities include:

  • Collaborating with management to review, refine, and document customer process life cycles using process mapping.
  • Creating engaging documents on industry processes and regulations for employee training.
  • Delivering comprehensive training to Customer Operations team members.
  • Becoming a subject matter expert and providing guidance for employee inquiries.
  • Driving positive change and engaging with stakeholders at all levels.
  • Identifying and improving processes to enhance customer experience.
  • Ensuring effective new employee induction processes with HR.
  • Working with IT to prepare employee training content.

At Utility People, we value experts who can deliver training content in a professional and engaging way. If you have technical experience and process capabilities, and strong stakeholder skills, we encourage you to apply for this opportunity.



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