Technical Implementation Specialist

4 weeks ago


Seaton Delaval, Northumberland, United Kingdom Northumbria Healthcare - NHCT Northumbria... Full time

Northumbria Healthcare is investing significantly in new technology to transform how care is delivered. A multi-million pound programme is challenging in terms of delivery expectations and ensuring services are robust and resilient at all times.

An opportunity has arisen for a technical specialist to join the Digital and Data Services Team at Northumbria Healthcare NHS Foundation Trust.

Working as part of the Desktop Implementation Team, you will be responsible for scoping and deploying end-user facing technologies and applications. The post will be based at the Manufacturing and Innovation Hub premises in Seaton Delaval, providing support for new IT hardware and systems.

You will have recent and comprehensive experience in installing and supporting IT hardware, software, and specialist equipment in a corporate environment. You will have experience of providing customer-focused support services to end-users, including complex problem-solving and resolution.

The successful candidate will be able to manage their workload to deliver in line with project expectations and meet response and resolution targets within the Service Level Agreement.

You will be able to demonstrate specialist knowledge of processes involved in providing a technical IT service, covering device management, server and networking knowledge, and a commitment to learning and self-development of skills and knowledge.

The role is focused on the deployment of new technologies and supporting processes to the workforce and ensuring effective handover into BAU operations.

The role is responsible for maintaining IT systems required to support a consistent and improving end-user experience while ensuring a secure and stable environment.

As a technical lead, you will manage your workload effectively to meet deadlines, liaise with third parties regularly, troubleshoot complex issues, and support both IT teams and service users in their use of technology.



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