Customer Service Representative

3 weeks ago


Oxford, Oxfordshire, United Kingdom NHS Professionals Full time

About the Role

We are recruiting for a Customer Service Advisor to join our team at NHS Professionals. In this exciting role, you will receive and respond to queries from our workers and support them with their shift booking.

Your Key Responsibilities

  • Receive and respond to queries from our workers in a timely and professional manner.
  • Support workers with their shift booking, ensuring their requirements are met or exceeded.
  • Foster strong working relationships with both hiring and bank staff communities.
  • Prioritize proactive tasks to prevent process or service issues.
  • Delight our customers by providing exceptional customer service.

What You Need

  • Customer service experience in an environment where delighting the customer is the core focus.
  • Administration experience.
  • Advanced ability to connect and communicate effectively in writing, face-to-face and over the telephone with a wide range of customers.

What We Offer

  • Generous annual leave allowance - 27 days per year, plus bank holidays.
  • A commitment to talent management & development.
  • Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme.
  • Life Assurance.
  • Wellbeing Programme.
  • Employee Assistance Programme.
  • Employee Engagement & discounts platform.

About NHS Professionals

NHS Professionals is the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. We are uniquely owned by the Department of Health and Social Care, and we reinvest any surplus we make directly back into the NHS. We are proud to be the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.



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