Customer Experience Representative

2 weeks ago


Basildon, Essex, United Kingdom Language Matters Full time

At Language Matters, we pride ourselves on providing world-class customer support. As a Norwegian speaking Customer Service Agent, you will play a vital role in helping us achieve our mission. We are seeking a highly skilled and fluent Norwegian speaker to join our team in Daventry or Basildon, and we invite applications from motivated individuals who share our passion for delivering outstanding customer experiences.

**Job Description:**

This role involves handling inbound customer enquiries across various channels, including telephone, email, and chat. You will take ownership of issues and follow them through to a solution where the customer is satisfied, escalate enquiries to senior colleagues when necessary, and identify opportunities to improve the customer experience. If you have a positive can-do attitude and excellent communication skills, we encourage you to apply for this exciting opportunity.

**Salary and Benefits:**

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, and an excellent benefits package, including private healthcare and a generous holiday allowance. You will also have the opportunity to work from our Daventry or Basildon office, with flexible working arrangements available.

**Requirements:**

To succeed in this role, you will need to be a reliable, customer-oriented individual with excellent Norwegian language skills and the ability to remain calm in challenging situations. You must also be able to commute to Daventry or Basildon, as required.



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