Food and Beverage Service Associate

4 weeks ago


Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full time
Food and Beverage Operative Role

We are seeking a skilled and enthusiastic Food and Beverage Operative to join our team at The Caledonian Edinburgh. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Support the team in delivering exceptional customer service
  • Work in various areas, including the bar, restaurant, breakfast, room service, and conference and events
  • Communicate effectively with the kitchen and guests to ensure a smooth and memorable experience
  • Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
  • Ensure that all customer requests and queries are responded to promptly and effectively
  • Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development within the Klarent Hospitality Group Brand Portfolio
  • A supportive and dynamic team environment
  • Excellent training and development opportunities
  • A range of employee benefits, including meals provided while on shift, sales incentives, and discounted use of leisure facilities
Requirements:
  • Passionate and willing to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team
  • Ambitious and hard working
  • Good organisational and time management skills
  • Resilient, creative, able to multitask, and work under pressure
  • Good command of the English language to enable communication with the team
  • Good communication and excellent grooming standards
  • Ability to work morning, afternoon, evening, and weekends


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