Quality Assurance Director

2 weeks ago


Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time
Estimated salary: £55,000 - £65,000 per annum.

About the Role

This is an exciting opportunity to join our Quality Assurance team as a Quality Management Specialist.

You will be responsible for managing a team of Quality Assurance Specialists across operational areas.

Your key responsibilities will include:

  • Managing a team of Quality Assurance Specialists
  • Building, managing, recruiting, training, coaching and motivating the Quality Assurance Specialists
  • Driving and supporting the team through their competencies linked to their individual development
  • Driving change and continuous improvement using the Toyota Ways of Working (TWOW) framework

You will also be responsible for:

  • Performance reporting to business areas to enable effective information flow, challenge and Root Cause Analysis
  • Responsibility for the production of QA MI showing accurate reporting to Regulatory Assurance, Senior Management and relevant forums and committees
  • Prompting and supporting business areas in Root Cause Analysis
  • Building employee confidence by working with them to improve quality and championing their ability to deliver good customer outcomes


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