Key Player in Customer Experience Delivery
5 days ago
We are seeking a charismatic and proactive Front Desk Agent to join our team at Hyde London City.
As a core member of our pre-opening team, you will be responsible for delivering an exceptional experience to our guests, ensuring they feel valued and eager to return.
Your key responsibilities will include:
- Create a memorable and effortless experience for our guests, making sure they feel special and eager to come back for more.
- Handle all phone calls and guest requests that may arise during your shift with professionalism and efficiency.
- Maintain accurate guest billing transactions and reception float, hitting the right notes to ensure seamless operations.
- Ensure the safety and security of our guests and their belongings, reporting any maintenance issues to the relevant teams for prompt resolution.
- Collaborate with other departments and staff to maintain a smooth operation and delight our guests.
What we're looking for:
- A positive attitude and a genuine desire to help others; someone who makes others feel confident in their abilities and willing to chat.
- Previous hotel or similar experience is beneficial but not mandatory, as we are happy to train the right candidate.
- Familiarity with Opera or a similar front desk operating system would be a significant advantage.
- You will be required to work flexible shift patterns, including weekends and weekdays, to support the team as needed.
- A humble and open-minded individual who is receptive to ideas and feedback.
- A willingness to try new approaches and take calculated risks to deliver results.
- An enthusiastic team player who is passionate about being part of something bigger and having fun along the way.
Work Arrangements:
No remote work options available.
Employment Type:
Full-time position.
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