Customer Service Helpdesk Specialist

6 days ago

Basingstoke, Hampshire, United Kingdom STELLAR360 Full time
Job Title: Customer Service Helpdesk Engineer

Location: Basingstoke, Hampshire

Job Type: Full-time

Company Overview:

We are proud to partner with a leading provider of communication solutions, renowned for their innovative technologies that have shaped industries for nearly a century. At the forefront of communication system development, we are committed to delivering cutting-edge solutions that redefine collaboration.

Key Responsibilities:

  • Manage daily engineering projects, schedule appointments, update documents, and communicate with customers via phone, email, and Salesforce.
  • Log, triage, and direct support requests, ensuring timely resolution or escalation.
  • Allocate and re-allocate engineering resources based on priority, availability, and location.
  • Ensure field engineers update records in real time and follow up on outstanding tasks.
  • Liaise with customers on project updates, preventative maintenance, and rental equipment collection.
  • Assist with order processing, stock management, and general office administration.
  • Create and distribute service reports, patch updates, and other required communications.

Skills & Experience Required:

  • Experience in a Helpdesk/Service Desk role, with customer support expertise.
  • IT knowledge or interest (qualifications desirable).
  • Strong communication and multitasking skills.
  • Proficient in IT systems, data entry, and administrative tasks.

About Stellar360:

We are a collaborative and fast-paced environment that values innovation and customer satisfaction. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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