Customer Service Representative

5 days ago

Tunbridge Wells, Kent, United Kingdom Nuffield Health Full time
About the Role

We are seeking a skilled Receptionist to join our team at Nuffield Health's Tunbridge Wells Hospital. As a Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.

Key Responsibilities
  • Provide exceptional customer service, responding to enquiries and booking appointments with empathy and professionalism.
  • Manage the reception area, ensuring a smooth and efficient flow of patients and visitors.
  • Prepare clinical paperwork, referral forms, and charge sheets, requiring strong organizational and administrative skills.
  • Collaborate with the healthcare team to ensure seamless communication and patient care.
Requirements
  • Excellent communication and interpersonal skills, with the ability to explain complex information in a clear and sympathetic manner.
  • Previous experience in healthcare administration or a relevant reception environment is desirable.
  • Strong IT and keyboard skills, with the ability to work efficiently in a fast-paced environment.
  • Flexibility to cover shifts, including weekends and holiday periods.
What We Offer

Nuffield Health is committed to providing a supportive and inclusive work environment. As a Receptionist, you will enjoy a range of benefits, including:

  • A competitive hourly rate of £12.25.
  • A comprehensive benefits package, including holiday entitlement and access to our pension scheme.
  • Discounted gym membership and opportunities for professional development.

We are an equal opportunities employer and welcome applications from candidates who share our values and commitment to delivering exceptional patient care.

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