Customer Service Expert
1 week ago
About Us
At McCarthy Recruitment, we are dedicated to providing exceptional service and delivering outstanding results. Our team is passionate about helping businesses like yours find the perfect candidate for your role.
We are currently seeking a highly skilled Customer Service Expert to join our award-winning retail business. As a key member of our team, you will be responsible for delivering an excellent customer journey, from initial contact to resolution.
Job Description:
Salary: £24,000 - £26,000 per annum
Location: Commutable locations include Frodsham, Runcorn, Ellesmere Port, Northwich, Warrington, St Helens, and Chester
Job Title: Customer Service Advisor
You will have previous experience in a customer service role, either face-to-face or phone-based. You will be comfortable with customer interactions and have a track record of delivering exceptional service.
A strong ability to problem-solve, work at a fast pace, and meet targets is essential. You will also be able to demonstrate exceptional customer service skills, respond to customer complaints and comments in a positive and professional manner, and show a desire to offer customers a truly satisfying experience.
Key Responsibilities:
- Deliver exceptional customer service
- Adhere to and live up to the company culture and values
- Prioritise and problem-solve at all times
- Be passionate about customer journey and its impact on the wider business
- Answer calls, emails, and webchats
Benefits:
- Award-winning retail business
- Opportunity to join a rapidly expanding business
- Competitive salary and benefits package
About Our Client
Our client is an award-winning retail business offering a fantastic range of products and world-class service. With a huge online offering, they are recognised as one of the UK's largest and leading home specialists with a vision to become the No.1 online specialist in the UK.
If you are passionate about service, friendly, and full of drive, you'll fit right in. We are looking for employees who have passion, vision, competitiveness, and humility engrained into their way of life.
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